Services
🎤 In-depth Interviews
Open conversations with users for in-depth understanding of their problems & needs.
- 📤Table with users' problems, expectations, and jobs
- 🕐~ 1–2 months
👽 Personas / $-segments
Development of user segments based on choice parameters & price preferences.
- 📤Presentation with segments ranked by profit
- 🕐~ 1–2 months
🔬 UX Test
User interaction test with the product to evaluate its usability & functionality.
- 📤List of product problems and solutions
- 🕐~ 1–2 weeks
👣 Customer Journey
Visualization of customer's interaction experience with product (CJM).
- 📤Customer touchpoints and improvement areas
- 🕐~ 1–2 months
🌡️ Expert UX Audit
In-depth expert assessment of effectively using a digital product experience.
- 📤Presentation of strengths and weaknesses of UX design
- 🕐~ 1-2 weeks
⚖️ Benchmark Analysis
Benchmarking of customer's product UX against the main market players.
- 📤A-plan for improving UX and strengthening market position
- 🕐~ 1–2 weeks
🥷 Partisan Research
Obtaining insights about a competitor's business from its ex-employees.
- 📤Grasping market tactics and gaining insights from errors
- 🕐~ 1 months
💸 Product Price Analysis
Collection and analysis of data on competitors' prices. Recommendations on pricing.
- 📤Rewiev of competitive prices and revenue growth
- 🕐~ 1-2 weeks
🪄 UX hypothesis testing
Proving with users the product characteristics for the development sprint.
- 📤List of product characteristics from the user
- 🕐~ 1-2 weeks
🗝️ User Needs Validation
Identification and prioritization of user needs & expectations from the product.
- 📤User requirements for the product
- 🕐~ 1 month
What you will get
- 📊 Increase funnel conversions & reduce customer loss
- 🤝Reason business decisions to a team or investor
- 👽 Understand and satisfy customer needs
- 💡Create a value proposition and outdo competitors
- 🦾Test features with users analyzing pros & cons
Packages
Increase Conversions
🗓 ~ 3-4 weeks
Lead Generation research reveals how to catch and convert more prospective customers
- User Segmentation Report
Profiles and actionable insights to target high-potential customers - Sales Funnel Analytics
Metrics and visibility into conversion weak points - 15 In-depth Interviews (with Transcripts)
Uncovering needs, barriers, and motivators of your users - UX Research Results Presentation
Key findings, conclusions and next step recommendations - Optimization Roadmap
Custom step-by-step plan to boost conversions
Validate Concepts
🗓 ~ 4-6 weeks
Product Potential research uncovers product-market fit to drive traction and growth
- User Research Report
User feedback and feature prioritization - CX Benchmarking
Key CX metrics comparison to topranks - 10 Usability Test Sessions
Identifying UX pain points and improvements - Research Results Presentation
Summary of game-changing insights + data-backed enhancement plan
Beat Competitors
🗓 ~ 6-8 weeks
Get covert intelligence to outsmart rival offerings and capture market share
- Immersive Benchmarking
Undercover experiences of your competitor’s product, purchasing journey & user flows - Interviews with Ex-Employees — 1:1 interviews covering:
- Determine competitor’s conversion benchmarks
- Map out customer attraction channels
- Identify high-value customer geographies
- Strategic priorities & plans
- Public Sentiment Research
Analysis of unfiltered online commentary across review sites, social media & forums - Competitor Intelligence Report
Assessment of positioning, weaknesses & strategies - Counterstrategy Recommendations
Custom game plan to leverage research
