The birthplace of CX/UX insights that drive profits

Hot Pies Agency — your dedicated customer research partner. Driving revenue growth through increased customer satisfaction and retention.

We specialize in user research, personas, prototyping, journey analysis, competitive evaluation, pricing strategies, hypothesis testing, and need validation to ensure products meet user and business needs.
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What you will get

  • 📊 Increase funnel conversions & reduce customer loss
  • 🤝Reason business decisions to a team or investor
  • 👽 Understand and satisfy customer needs
  • 💡Create a value proposition and outdo competitors
  • 🦾Test features with users analyzing pros & cons

Best Cases

How we saved 60% of costs
How we unlocked the student journey

Trusted by Top

Our core strengths

  • 🧠 Deep domain expertise
    Rapidly uncover actionable insights to grow your business
  • 💰 Laser focus on CX and revenue
    Expert examination of how your customers make purchases
  • 👥 Multidisciplinary talent
    The combined experience of analytics, product, and research leaders
  • ⚙️Proactive and proven processes
    We handle the routine, you earn and progress
Increase Conversions
🗓 ~ 3-4 weeks
  • User Segmentation Report
    Profiles and actionable insights to target high-potential customers
  • Sales Funnel Analytics
    Metrics and visibility into conversion weak points
  • 15 In-depth Interviews (with Transcripts)
    Uncovering needs, barriers, and motivators of your users
  • UX Research Results Presentation
    Key findings, conclusions and next step recommendations
  • Optimization Roadmap
    Custom step-by-step plan to boost conversions
Schedule Consultation
Validate Concepts
🗓 ~ 4-6 weeks
  • User Research Report
    User feedback and feature prioritization
  • CX Benchmarking
    Key CX metrics comparison to topranks
  • 10 Usability Test Sessions
    Identifying UX pain points and improvements
  • Research Results Presentation
    Summary of game-changing insights + data-backed enhancement plan
Schedule Consultation
Beat Competitors
🗓 ~ 6-8 weeks
  • Immersive Benchmarking
    Undercover experiences of your competitor’s product, purchasing journey & user flows
  • Interviews with Ex-Employees — 1:1 interviews covering:
    • Determine competitor’s conversion benchmarks
    • Map out customer attraction channels
    • Identify high-value customer geographies
    • Strategic priorities & plans
  • Public Sentiment Research
    Analysis of unfiltered online commentary across review sites, social media & forums
  • Competitor Intelligence Report
    Assessment of positioning, weaknesses & strategies
  • Counterstrategy Recommendations
    Custom game plan to leverage research
Schedule Consultation

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🛍️ E-Commerce
🏫 Education
🎰 Gambling
🧠 Mental Wellbeing
🎧 Music Production
💹 Finance
🏨 Hotellerie
💻 IT & Computing
📱Social Networks

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